RETURN & REFUND POLICY

Last Updated: 24 October 2026

This Return & Refund Policy explains the conditions and procedures for returns, exchanges and refunds for purchases made from PS FYQA, operated by LEGASI DM (CA0402199-K).

By placing an order with us, you acknowledge and agree to the terms of this Return & Refund Policy.

1. ELIGIBILITY FOR RETURNS

We accept return or refund requests where an item is received:

  • Damaged

  • Defective

  • Incorrect

  • Incomplete

  • Significantly different from the item ordered

Customers should contact us as soon as possible after receiving the order.

All return or refund requests are subject to review and approval.

2. RETURN REQUEST PERIOD

Customers must contact PS FYQA within 3 days from the date the parcel is marked as delivered if there is an issue with the order.

Requests submitted after this period may not be accepted unless the issue is reasonably determined to be a manufacturing defect or another circumstance covered by applicable law.

To avoid delays, customers are strongly advised to inspect the parcel and product immediately after receiving it.

3. CONDITION OF RETURNED ITEMS

Where a return is approved, the item must generally be returned in its original condition.

Depending on the product, the following may be required:

  • Original packaging

  • Product tags

  • Labels

  • Accessories

  • Complimentary items

  • Receipt or order information

  • Original shipping packaging where reasonably necessary

The item should not have been:

  • Used

  • Washed

  • Altered

  • Damaged by the customer

  • Modified

  • Professionally cleaned

  • Worn extensively

  • Exposed to perfume, smoke or other substances that may affect its condition

For clothing, shoes, handbags and other fashion items, customers should inspect the product before removing tags or using the item.

4. WRONG ITEM RECEIVED

If you receive an item that is different from the item ordered, please contact us immediately.

We may request photographs or videos showing:

  • The item received

  • Product packaging

  • Shipping label

  • Product label or tag

  • Order details

If the error is confirmed to be caused by PS FYQA, we will determine the appropriate solution, which may include:

  • Replacement

  • Exchange

  • Return

  • Refund

The appropriate resolution will depend on product availability and the circumstances of the case.

5. DAMAGED OR DEFECTIVE ITEMS

If an item arrives damaged or has a manufacturing defect, please contact us as soon as possible.

Customers should provide clear photographs or videos showing the issue.

Where appropriate, PS FYQA may request the item to be returned for inspection.

A refund, replacement or exchange will only be provided after the issue has been reviewed and approved.

Damage caused by customer handling, misuse, accidents or normal wear and tear is generally not considered a manufacturing defect.

6. MISSING ITEMS

If an item or accessory appears to be missing from your parcel, please contact us as soon as possible.

We may request:

  • Order number

  • Photographs or video of the parcel

  • Photograph of the shipping label

  • Photograph of the items received

  • Other information necessary to investigate the matter

We may investigate the issue with our packing records, supplier, merchant or courier.

7. CHANGE OF MIND

Returns due solely to a change of mind may not be accepted.

This includes situations where the customer:

  • No longer wants the item

  • Changes their mind after purchasing

  • Finds the item unsuitable after using it

  • Orders the wrong size

  • Chooses the wrong colour

  • Does not like the colour or appearance

  • Changes their personal preference after purchase

Any exception is at the sole discretion of PS FYQA and may be subject to applicable return conditions and costs.

8. PERSONAL SHOPPER ITEMS

Personal shopper orders may be purchased or sourced specifically according to the customer’s request.

Because these products may be specially sourced or purchased for a particular customer, cancellation or return may not be possible once the purchasing or sourcing process has started.

For example, an item may not be eligible for cancellation simply because the customer changes their mind after PS FYQA has purchased or secured the item.

Where an item is defective, damaged, incorrect or otherwise qualifies for a return under this policy, PS FYQA will review the matter and determine the appropriate resolution.

9. SIZE-RELATED RETURNS

Customers are responsible for checking available size information before placing an order.

Returns due solely to an incorrect size selected by the customer may not be accepted.

Where sizing information is provided by PS FYQA, customers are encouraged to review the information carefully before completing payment.

10. PROMOTIONAL, SALE OR CLEARANCE ITEMS

Items purchased during promotions, clearance sales or special campaigns may be subject to specific return conditions.

Unless otherwise stated, defective, damaged or incorrect items may still be reviewed according to this policy and applicable laws.

11. NON-RETURNABLE ITEMS

Unless otherwise required by applicable law, certain items may not be eligible for return due to their nature, hygiene considerations or because they were specially sourced for the customer.

Examples may include:

  • Used items

  • Items damaged by the customer

  • Items altered or modified by the customer

  • Items without required original tags or packaging

  • Items that have been washed or cleaned

  • Personalised or customised items

  • Specially sourced items where return is not accepted by the relevant supplier or merchant

  • Other items specifically stated as non-returnable at the time of purchase

12. RETURN SHIPPING COST

Where the return is due to an error by PS FYQA, such as an incorrect item being sent, we may arrange or reimburse reasonable return shipping costs where appropriate.

Where a return is approved for another reason, the customer may be responsible for the return shipping cost.

Return shipping arrangements will be communicated to the customer after the return request has been reviewed.

Customers should not send items back without receiving return instructions from PS FYQA.

13. REFUND PROCESS

Once an approved return has been received and inspected, we will determine whether the item qualifies for a refund.

If approved, the refund will generally be processed through the original payment method where reasonably possible.

Refund processing time may vary depending on the payment provider or financial institution.

The refund amount may exclude certain charges where applicable, including non-refundable shipping charges or other costs permitted under this policy and applicable law.

14. REFUNDS FOR CHIP PAYMENTS

For orders paid through CHIP, approved refunds may be processed through the applicable payment processing system.

The time taken for the refund to appear in the customer’s bank account may depend on the payment provider and the customer’s bank.

15. REFUNDS FOR ATOME PAYMENTS

For orders paid using Atome Buy Now, Pay Later, approved refunds will be handled in accordance with the applicable Atome refund and payment procedures.

Because Atome is a separate payment service provider, the timing and treatment of instalments following a refund may be determined by Atome.

Customers should contact Atome directly regarding the status of their instalment account or any remaining payment obligations.

PS FYQA cannot independently modify an Atome customer’s instalment schedule.

16. PARTIAL REFUNDS

In certain circumstances, PS FYQA may offer a partial refund instead of requiring a full return.

A partial refund may be considered where:

  • The issue is minor

  • The customer agrees to keep the item

  • The item has a minor defect that does not materially affect its intended use

  • Another reasonable resolution is mutually agreed upon

Any partial refund will be subject to approval.

17. REFUND NOT APPROVED

A refund or return request may be rejected where:

  • The item does not meet the return conditions

  • The item has been used or damaged by the customer

  • The request is submitted outside the applicable return period

  • The issue is caused by normal wear and tear

  • The product was altered or modified

  • The customer provided incorrect information

  • The issue does not qualify under this policy

  • There is insufficient evidence to verify the claimed issue

Where possible, we will explain the reason for the decision.

18. RETURN INSPECTION

Returned items may be inspected before a refund, exchange or replacement is approved.

Inspection may include checking:

  • Product condition

  • Packaging

  • Tags and labels

  • Accessories

  • Product defects

  • Signs of use

  • Damage

  • Order information

The inspection process helps us determine whether the item meets the applicable return requirements.

19. COURIER DAMAGE

If a parcel appears to have been damaged during delivery, customers should take photographs or videos of the parcel before opening it where reasonably possible.

Please contact PS FYQA promptly so that we can assist with the relevant courier investigation or claim.

The outcome of a courier claim may depend on the courier’s investigation and applicable procedures.

20. HOW TO REQUEST A RETURN OR REFUND

To request a return, exchange or refund, contact us using the details below.

Please provide:

  • Full name

  • Order number

  • Contact number

  • Description of the issue

  • Photographs or videos showing the issue

  • Photographs of the parcel and shipping label where relevant

Do not return an item before receiving return instructions from PS FYQA.

21. CONTACT US

For return and refund enquiries, please contact:

LEGASI DM / PS FYQA

Phone: 010-335 2524
Email: psfyqa@legasidm.com

Address:
A-3-8, Mutiara Anggerik Service Apartment,
Jalan Tukul Q15/Q, Seksyen 15,
40000 Shah Alam, Selangor, Malaysia

Telegram: t.me/PSFYQA
Instagram: instagram.com/ps_fyqa
Shopee: shopee.com.my/ps_fyqa

22. CHANGES TO THIS POLICY

PS FYQA / LEGASI DM reserves the right to update or amend this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

© 2026 LEGASI DM. All Rights Reserved.