TERMS OF SERVICE

Last Updated: 24 October 2026

Welcome to PS FYQA, operated by LEGASI DM (CA0402199-K).

These Terms of Service govern your use of our website and your purchase of products and personal shopper services from us.

By accessing our website, placing an order or using our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.

1. BUSINESS INFORMATION

Business Name: LEGASI DM
Brand: PS FYQA
SSM Registration No.: CA0402199-K

Business Nature:
Personal Shopper – Handbags, Clothing, Shoes and Fashion Items for Women and Men.

Phone: 010-335 2524
Email: psfyqa@legasidm.com

Address:
A-3-8, Mutiara Anggerik Service Apartment,
Jalan Tukul Q15/Q, Seksyen 15,
40000 Shah Alam, Selangor, Malaysia

2. USE OF OUR WEBSITE

You agree to use this website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities
Provide false or misleading information
Attempt to gain unauthorized access to our website or systems
Interfere with the operation or security of our website
Copy, reproduce or misuse our website content without permission
Use our website to distribute malicious software or harmful content
Attempt to interfere with another customer’s account or transaction

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms of Service have been violated.

3. PRODUCTS AND PERSONAL SHOPPER SERVICES

PS FYQA provides personal shopper services for fashion-related products, including but not limited to:

Handbags
Clothing
Shoes
Fashion accessories
Women’s fashion items
Men’s fashion items
Other selected lifestyle and fashion products

Product availability may depend on suppliers, merchants, stock availability and other circumstances beyond our control.

For personal shopper orders, we may purchase or source products on behalf of the customer based on the customer’s order and requirements.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, prices, colours, sizes and other information displayed on our website are accurate.

However, there may be slight differences due to:

Screen and monitor settings
Lighting and photography
Manufacturer or supplier specifications
Product batches
Colour variations
Product availability
Changes made by suppliers or manufacturers

Such differences do not necessarily constitute a defect or error.

5. PRODUCT AVAILABILITY

All products are subject to availability.

Placing an order does not guarantee that a product will remain available until the order is processed.

If an ordered item becomes unavailable, we may contact the customer regarding available alternatives, replacement options, refund arrangements or other appropriate solutions.

6. PRICES

All prices displayed on our website are generally stated in Malaysian Ringgit (RM) unless otherwise specified.

Prices may change without prior notice.

However, once an order has been successfully paid and confirmed, we will process the order based on the confirmed transaction, subject to the circumstances described in these Terms.

For personal shopper items, the final price may depend on product availability, supplier pricing, promotions, exchange rates where applicable and other relevant costs.

7. ORDERS

Customers are responsible for ensuring that all information submitted during checkout is accurate and complete.

This includes:

Name
Contact number
Email address
Delivery address
Product selection
Size
Colour
Quantity
Other order requirements

Once an order has been submitted and payment has been successfully completed, we may begin processing the order.

Certain orders may not be cancellable once purchasing or sourcing activities have started.

8. PAYMENT

We currently accept payment through selected payment providers, including:

CHIP – online banking / payment processing
Atome – Buy Now, Pay Later

Orders will generally only be processed after successful payment confirmation.

Payment transactions may be subject to the terms, conditions and policies of the relevant payment provider.

For Atome transactions, customers are also subject to Atome’s eligibility requirements, instalment terms and payment conditions.

Please refer to our Payment Policy for further information.

9. ATOME BUY NOW, PAY LATER

Customers who choose Atome as their payment method acknowledge that Atome is an independent third-party payment service provider.

PS FYQA does not control or determine:

Atome eligibility
Spending limits
Approval decisions
Instalment schedules
Atome account status
Fees or charges imposed by Atome

Any dispute relating specifically to an Atome account or instalment arrangement should be directed to Atome.

10. SHIPPING AND DELIVERY

Orders are delivered using J&T Express unless otherwise agreed.

Delivery times are estimates only and are not guaranteed.

PS FYQA is not responsible for delays caused by courier operations, weather, public holidays, peak periods, incorrect addresses, failed delivery attempts or circumstances beyond our reasonable control.

Customers must ensure that their delivery information is accurate.

Please refer to our Shipping Policy for detailed delivery terms.

11. PERSONAL SHOPPER ORDERS

Personal shopper orders may require additional processing time because products may need to be sourced, purchased or collected from third-party suppliers or merchants.

Once a customer confirms an order and payment has been successfully completed, PS FYQA may proceed with purchasing or sourcing the requested item.

Where an item is unavailable, we will contact the customer regarding the available options.

12. CANCELLATION

Customers may request cancellation before we have commenced purchasing, sourcing or processing the order.

However, cancellation may not be possible once:

The item has already been purchased
The item has been sourced specifically for the customer
The order has been prepared for shipment
The item has been handed to the courier
Other fulfilment activities have already commenced

Any approved cancellation or refund will be handled according to our applicable refund policy.

13. RETURNS AND REFUNDS

Returns and refunds are subject to our Return & Refund Policy.

Customers should inspect their order as soon as it is received and notify us promptly if there is an issue with the item.

Depending on the circumstances, we may request photographs, videos, order information, delivery details or other supporting information before determining the appropriate resolution.

14. DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, incorrect or incomplete, please contact us as soon as reasonably possible.

We may request:

Order number
Photographs
Video evidence
Packaging photographs
Shipping label photographs
Description of the issue

This information may be required to investigate the matter with our supplier, merchant or courier.

15. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

Providing accurate information
Selecting the correct product, size, colour and quantity
Checking order details before payment
Providing a valid delivery address
Being available to receive deliveries where necessary
Keeping payment and account information secure
Reviewing product information before purchasing

PS FYQA will not be responsible for issues resulting from inaccurate information supplied by the customer.

16. INTELLECTUAL PROPERTY

All content displayed on this website, including but not limited to:

Logos
Brand names
Text
Images
Graphics
Product descriptions
Website design
Layout
Original marketing materials

is owned by or licensed to PS FYQA / LEGASI DM or the relevant rights holder.

You may not reproduce, copy, modify, distribute, republish or commercially exploit our original website content without prior written permission.

Product names, trademarks and brand names belonging to third parties remain the property of their respective owners.

17. THIRD-PARTY SERVICES AND WEBSITES

Our website may contain links, integrations or services provided by third parties, including payment providers, courier companies, social media platforms and other external services.

We are not responsible for the availability, security, content, policies or practices of third-party services.

Your use of third-party services may be subject to the terms and privacy policies of those third parties.

18. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

Available
Error-free
Secure
Free from interruptions
Free from technical issues

The website may occasionally be unavailable due to maintenance, updates, technical problems or circumstances beyond our control.

19. LIMITATION OF LIABILITY

To the extent permitted by applicable law, PS FYQA / LEGASI DM shall not be responsible for losses or damages arising from circumstances beyond our reasonable control, including:

Courier delays or failures
Payment gateway interruptions
Bank system failures
Third-party service interruptions
Supplier or merchant issues
Product availability issues
Website technical problems
Incorrect information supplied by customers
Events beyond our reasonable control

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Malaysian law.

20. EVENTS BEYOND OUR CONTROL

We shall not be responsible for failure or delay in performing our obligations where such failure or delay is caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Floods
Fire
Severe weather
Epidemics or pandemics
Government restrictions
Strikes
Transportation disruptions
Courier disruptions
Internet or telecommunications failures
Supplier disruptions
Other unforeseen events

21. PRIVACY

Your personal information will be handled in accordance with our Privacy Policy.

By using our website and services, you acknowledge that your information may be collected and processed as described in our Privacy Policy.

22. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising from or relating to these Terms shall be subject to the applicable laws and jurisdiction of Malaysia.

23. CHANGES TO THESE TERMS

PS FYQA / LEGASI DM reserves the right to update, modify or amend these Terms of Service from time to time.

Changes will be published on this page with an updated “Last Updated” date.

Your continued use of our website after changes have been published constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

24. CONTACT US

If you have any questions regarding these Terms of Service, please contact us:

LEGASI DM / PS FYQA