SHIPPING POLICY

Last Updated: 24 October 2026

This Shipping Policy explains how orders placed with PS FYQA, operated by LEGASI DM (CA0402199-K), are processed, packed and delivered to customers.

By placing an order with us, you agree to the terms stated in this Shipping Policy.

1. DELIVERY PARTNER

PS FYQA currently uses J&T Express as our main courier service for delivering orders to customers.

Once your order has been packed and handed over to J&T Express, the delivery process will be handled by the courier according to their operational procedures and delivery coverage.

2. ORDER PROCESSING

Orders will only be processed after successful payment has been received and confirmed.

Our processing time may vary depending on:

  • Product availability

  • Personal shopper sourcing or purchasing process

  • Order volume

  • Product preparation and packing

  • Public holidays

  • Supplier or merchant availability

For personal shopper items, additional processing time may be required if the item needs to be sourced or purchased from a third-party supplier or merchant.

We will make reasonable efforts to process and dispatch orders as soon as possible.

3. DELIVERY TIME

Delivery time depends on the destination, courier operations and other circumstances beyond our control.

Estimated delivery may vary depending on the customer’s location.

Delivery may take longer during:

  • Weekends and public holidays

  • Major sales campaigns

  • Festive seasons

  • Peak shopping periods

  • Severe weather

  • Courier service disruptions

  • Remote-area deliveries

  • Unforeseen circumstances

The estimated delivery time is not a guaranteed delivery date.

4. SHIPPING CHARGES

Shipping charges will be calculated or displayed during checkout based on the applicable delivery destination, parcel size, weight and shipping option.

Any additional shipping charges arising from special delivery requirements, remote areas or other circumstances may be charged where applicable.

Customers are responsible for providing accurate delivery information to avoid additional delivery charges or failed delivery attempts.

5. DELIVERY ADDRESS

Customers must ensure that the delivery information provided during checkout is complete and accurate.

This includes:

  • Full name

  • Contact number

  • Complete delivery address

  • Postcode

  • City

  • State

PS FYQA will not be responsible for delays, failed deliveries or additional costs caused by incorrect, incomplete or outdated delivery information provided by the customer.

If you notice an error in your delivery address, please contact us as soon as possible before the parcel is handed over to the courier.

6. TRACKING INFORMATION

Once your order has been shipped, a tracking number may be provided to you.

Customers may use the J&T Express tracking system to check the delivery status of their parcel.

Please keep your tracking number for reference until the order has been successfully delivered.

7. DELIVERY ATTEMPTS

J&T Express may make delivery attempts according to its standard delivery procedures.

Customers should ensure that someone is available to receive the parcel where necessary.

If a delivery cannot be completed due to the recipient being unavailable, an incorrect address, unreachable phone number or other circumstances, the courier may arrange another delivery attempt or return the parcel according to its applicable procedures.

8. PARCEL DELAYS

PS FYQA will make reasonable efforts to ensure that orders are dispatched promptly.

However, once a parcel has been handed over to J&T Express, delivery is subject to the courier’s operational procedures.

PS FYQA is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Courier delays

  • Traffic conditions

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Peak delivery periods

  • Incorrect delivery information

  • Failed delivery attempts

  • Operational disruptions

  • Events beyond our control

If your parcel appears to be significantly delayed, please contact us so that we can assist with checking the shipment status.

9. LOST OR MISSING PARCELS

If a parcel is reported as lost or missing while in transit, PS FYQA may assist the customer in communicating with J&T Express and/or submitting a delivery investigation where applicable.

The outcome of a courier investigation may depend on the courier’s policies and procedures.

Customers may be required to provide relevant information or documentation to support the investigation.

10. DAMAGED PARCELS

Customers are advised to inspect the parcel and its contents immediately upon receiving the delivery.

If the parcel appears visibly damaged, opened, tampered with or otherwise compromised, please take photographs or videos of the parcel and contact PS FYQA as soon as possible.

Where necessary, we may request:

  • Photos of the outer packaging

  • Photos of the shipping label

  • Photos or videos showing the damage

  • Order number

  • Delivery tracking number

  • Other relevant information

This information may be required to assist with a courier or product-related claim.

11. WRONG OR MISSING ITEMS

If you receive an incorrect item or an item appears to be missing from your order, please contact us as soon as possible.

Please provide your:

  • Order number

  • Name

  • Photos or videos of the parcel and items received

  • Relevant delivery information

We will review the matter and determine the appropriate resolution.

12. PERSONAL SHOPPER ORDERS

For personal shopper purchases, delivery will only be arranged after the requested item has been successfully sourced, purchased and prepared for shipment.

Processing time may therefore be longer than standard ready-stock orders.

The availability of personal shopper items may depend on the supplier, merchant, stock availability and other factors outside our control.

If an item becomes unavailable after an order has been placed, PS FYQA will contact the customer regarding the available options.

13. INTERNATIONAL SHIPPING

Unless specifically agreed by PS FYQA, our standard shipping service is intended for deliveries within Malaysia.

International shipping, if offered, may be subject to additional shipping charges, customs requirements, taxes, duties and restrictions.

Any applicable customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer.

14. PROOF OF DELIVERY

Delivery may be considered completed when the courier’s tracking system records the parcel as delivered.

Customers are responsible for checking the delivery status and contacting us promptly if they believe a parcel has been incorrectly marked as delivered.

15. CONTACT US

For shipping or delivery enquiries, please contact:

LEGASI DM / PS FYQA

Phone: 010-335 2524
Email: psfyqa@legasidm.com

Address:
A-3-8, Mutiara Anggerik Service Apartment,
Jalan Tukul Q15/Q, Seksyen 15,
40000 Shah Alam, Selangor, Malaysia

Telegram: t.me/PSFYQA
Instagram: instagram.com/ps_fyqa
Shopee: shopee.com.my/ps_fyqa

16. CHANGES TO THIS SHIPPING POLICY

PS FYQA reserves the right to update or amend this Shipping Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

© 2026 LEGASI DM. All Rights Reserved.