PRIVACY POLICY

Last Updated: 24 October 2026

PS FYQA, operated by LEGASI DM (CA0402199-K), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase our products or services, contact us, or interact with us through our social media and other communication channels.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT US

Business Name: LEGASI DM
Business Registration No.: CA0402199-K
Business / Brand: PS FYQA
Business Nature: Personal Shopper – Handbags, Clothing, Shoes and Fashion Items for Women and Men

Address:
A-3-8, Mutiara Anggerik Service Apartment,
Jalan Tukul Q15/Q, Seksyen 15,
40000 Shah Alam, Selangor, Malaysia

Phone: 010-335 2524
Email: psfyqa@legasidm.com

Telegram: t.me/PSFYQA
Instagram: instagram.com/ps_fyqa
Shopee: shopee.com.my/ps_fyqa

2. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us when you make an enquiry, place an order, request our personal shopper services, make a payment, or communicate with us.

The information we may collect includes:

Full name
Contact number
Email address
Billing and delivery address
Shipping information
Order details
Product preferences and requests
Payment-related information
Messages and communications sent to us
Information provided through Telegram, Instagram, Shopee or other communication platforms
Website usage information
IP address and device information
Browser type and operating system
Cookies and similar technologies

We only collect information that is reasonably necessary for providing our products and services and managing our business operations.

3. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

To process and manage your orders
To provide personal shopper services
To arrange product purchases on your behalf
To arrange delivery or shipping
To communicate with you regarding your order
To respond to enquiries and customer service requests
To process payments and verify transactions
To provide order updates and delivery information
To manage refunds, returns, exchanges or complaints
To maintain records of transactions
To improve our website, products and services
To prevent fraudulent or unauthorized transactions
To comply with applicable laws and legal requirements
To send promotional information where permitted and where you have provided the appropriate consent
For other purposes reasonably related to the operation of our business

4. PAYMENT INFORMATION

When you make a payment, your payment information may be processed by third-party payment providers, banks, payment gateways or other financial service providers.

Where applicable, we do not intentionally store complete payment card details such as your full credit or debit card number on our own systems.

Payment providers may collect and process your information according to their own privacy policies and terms.

5. PERSONAL SHOPPER SERVICES

As a personal shopper, we may need to use certain information provided by you to purchase, arrange or deliver items requested by you.

For example, we may require:

Your name
Contact number
Delivery address
Product or item details
Size, colour or product preferences
Order and payment information

We may share necessary information with suppliers, merchants, courier companies, delivery providers or other service providers where required to complete your order.

We will only share information that is reasonably necessary for the relevant transaction or service.

6. DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to selected third parties where reasonably necessary to operate our business or provide our services.

These parties may include:

Courier and delivery companies
Payment gateways and payment service providers
Banks and financial institutions
Product suppliers and merchants
Website hosting and technical service providers
IT and website maintenance providers
Accounting, legal or professional service providers
Government authorities or law enforcement agencies where required by law
Other service providers necessary to complete your order or provide our services

We do not sell or rent your personal information to third parties for their independent marketing purposes.

7. SOCIAL MEDIA AND THIRD-PARTY PLATFORMS

We may communicate with customers through platforms such as Telegram, Instagram and Shopee.

These platforms are operated by independent third parties and have their own privacy policies and terms of use.

When you interact with us through these platforms, information may also be processed by the relevant platform according to its own policies.

You should review the privacy policies of these platforms for more information about how they handle your personal information.

8. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to improve your browsing experience and website functionality.

Cookies may be used to:

Remember your preferences
Maintain shopping cart or session information
Understand how visitors use our website
Improve website performance
Provide relevant content or advertising
Analyse website traffic and usage

You may configure your browser to reject or disable cookies. However, certain website functions may not operate properly if cookies are disabled.

9. MARKETING AND PROMOTIONAL COMMUNICATIONS

Where permitted by applicable law, we may use your contact information to provide information about our products, services, promotions or special offers.

You may request to stop receiving promotional communications from us at any time by contacting us using the details provided below.

We will respect reasonable requests to opt out of direct marketing communications.

10. DATA SECURITY

We take reasonable steps to protect your personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

However, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

11. RETENTION OF PERSONAL INFORMATION

We will retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Completing transactions
Providing customer support
Maintaining business and transaction records
Resolving disputes
Preventing fraud
Complying with legal, accounting and regulatory obligations

When personal information is no longer reasonably required, we may securely delete, destroy or anonymize it where appropriate.

12. YOUR PRIVACY RIGHTS

Subject to applicable laws and regulations, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request further information about how your personal information is used
Withdraw consent where applicable
Request that we stop using your information for direct marketing purposes
Raise a concern or complaint regarding the handling of your personal information

Certain requests may be subject to applicable legal requirements, verification procedures and reasonable limitations.

13. ACCURACY OF YOUR INFORMATION

We rely on the information provided by you to provide our services.

You are responsible for ensuring that the personal information you provide to us is accurate, complete and up to date.

Please inform us if any of your personal information changes or if you believe that the information we hold about you is inaccurate.

14. CHILDREN’S PRIVACY

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

15. THIRD-PARTY WEBSITES

Our website or communications may contain links to third-party websites, platforms or services.

These third-party websites are not controlled by us.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend that you review the privacy policy of any third-party website before providing your personal information.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology or applicable laws.

Any changes will be published on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

17. CONTACT US

If you have any questions, requests or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us:

LEGASI DM / PS FYQA